Careers sub – Front office Employee

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  • CAREERS

FRONT OFFICE EMPLOYEE

The front office employee is the face of the hotel. You are responsible to offer the guests a warm welcome during their stay, from their arrival to their departure. You complete the necessary formalities, provide information, answer phone calls. Together with the other front-office employees you are led by the shift leaders who in turn report to the front-office manager.

jobs@theswanhotelcollection.com
+32(0)50 44 78 88

Mature businessman checking in at hotel reception.

The core tasks are

  • Welcome the customers upon their arrival
  • Complete the administrative formalities related to their stay
  • Receive payments for guest accounts, both at the time of registration and at the checkout.
  • Maintaining the shift cash register, correct closing of the register and processing the shift receipts.
  • Cash and currency exchange for guests.
  • Key delivery and management of the luggage.
  • Post various costs.
  • Concierge duties: informing guests about hotel facilities, local attractions, restaurant suggestions & reservations.
  • Telephony: handling incoming calls, transferring to the right conversation partner.
  • First-line complaint handling.
  • Correspondence: booking reservations, answering emails.
  • Handling mail

Profile

  • Bachelor degree in hospitality or assimilated by experience
  • Fluent Dutch, French and English both orally and in writing. Other languages are an added value
  • Flexibility in terms of timetables Variable work schedule,
    38-hour week, 5-day week
    Weekend work (1 weekend out of 3 at home)
    Shifting (7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM, 4:00 PM to 12:00 PM)
  • Very accurate with an eye for detail
  • Customer focus
  • Go-getter
  • Stress resistance: being able to work under pressure, checking in or out of several guests in a short period of time
  • Experience is a plus, but motivated school-leavers are also eligible
  • Knowledge of Protel & Cubilis is an added value but not a necessity
  • Team-player within the department, the hotel and the group
  • Responsibility & being able to work independently

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